Breaking Bias: Disrupting Unconscious Decisions That Lead to Unexpected Consequences
Presenter: Tony Chatman, Leadership Speaker, Author, and Corporate Relationship Expert
When people think of bias they automatically think of Diversity and Inclusion (D&I) and rightly so. Study after study shows that increased D&I correlates with increased productivity, retention, innovation, and resilience, and Diverse team offers better sales and customer service to a diverse clientele. But bias isn’t just about D&I. Did you know that bias affects decision making? Decisions about your team, decisions about your clients, decisions about pricing. Even decisions we make in the moment that can make or break our businesses.
Our decision-making contains hidden flaws. Flaws that sabotage our perceptions of people and beyond. Flaws with the potential to permeate every decision we make and to sabotage our good intentions, often without ever realizing it. Flaws that can damage our profits, our brands, and even our businesses. Flaws that are biased.
Tony takes you on a journey of discovering biases as you learn what they are, how they occur, and why they may cause us to have responses that we don’t even notice. We will look at ways to not only reduce biases and improve decision-making but to overcome those biases and regain connections in a way that will enhance our business and our lives.
- Create clarity about unconscious bias blind spots that affect behavior and decisions
- Apply three simple strategies hacks to neutralize personal bias and its effects
- Remove the stigma around bias that mutes constructive conversation
- Identify and mitigate the impact of bias on client and co-worker relationships